Contact the 30/30 team
For app questions, accessibility feedback, or a bug report, email us. Include the app version and a short description of what you expected and what happened.
Email 30/30 SupportEmail opens your mail app; this website has no support form and does not store support requests.
联系 30/30 团队
如有应用使用、无障碍体验或错误反馈，请给我们发邮件。请附上应用版本，并简要说明你原本希望发生什么、实际发生了什么。
发送支持邮件点击后会打开你的邮件应用；本网站没有支持表单，也不会保存支持请求。
Common questions
Where is my journal stored?
Your journal and imported sticker images are stored locally on your device. 30/30 does not currently sync journal content to iCloud or a 30/30 server. Device backups follow your system settings.
How do I cancel a subscription?
App Store subscriptions are managed from your Apple Account. Visit Apple’s subscriptions page or open Settings on iPhone/iPad and choose your name → Subscriptions.
How do I restore a purchase?
Open the purchase screen in 30/30 and choose Restore Purchases. Make sure you are signed in with the Apple Account used for the original purchase. For a billing or refund issue, contact Apple Support.
What happens when a subscription expires?
Pro access ends when Apple/RevenueCat no longer verifies an active subscription. The app returns to free-tier limits, while saved local journal content remains on your device. Future calendar days remain locked until their date arrives.
Is iCloud sync available?
No. iCloud sync is a planned feature and is not currently available in 30/30.
常见问题
日记存在哪里？
日记和导入的贴纸图片保存在设备本机。30/30 目前不会将日记内容同步到 iCloud 或 30/30 服务器。设备备份依照系统设置进行。
如何取消订阅？
App Store 订阅由 Apple 账户管理。请访问 Apple 订阅页面，或在 iPhone/iPad 的“设置”中点按姓名 →“订阅”。
如何恢复购买？
打开 30/30 购买界面并选择“恢复购买”。请确认当前登录的 Apple 账户与原购买账户相同。账单或退款问题请联系 Apple 支持。
订阅到期后会怎样？
当 Apple/RevenueCat 不再验证有效订阅时，Pro 权益会结束，应用恢复免费限制；设备上的本机日记内容仍会保留。未来日期仍需等到对应日期到来才会解锁。
现在可以使用 iCloud 同步吗？
还不可以。iCloud 同步是规划中的功能，目前尚未在 30/30 中提供。